Shipping & Returns
ELUME is committed to supplying the best quality products with quick delivery times within Australia.
SHIPPING TO AUSTRALIA
We offer free shipping on orders over $75. Orders under this amount will have shipping calculated at the time of check-out (applies to retails orders only).
All Australia orders are dispatched from Sydney, NSW.
Delivery made between 9am-5pm Monday – Friday via Australia Post. VIC and NSW metro areas delivered within 2-4 business days after order is placed. All other areas within 3-5 business days after your order is placed. *Some rural deliveries may take longer. Covid19 may cause further delays.
REST OF WORLD
ELUME do not currently offer international shipping to countries outside of Australia.
If you are not satisfied with your purchase you can return it for a full refund or replacement within 30 days. Returned goods must be in unused condition with packaging and order confirmation included. Please allow 3 to 7 days for processing and understand that we cannot refund postage and packaging unless goods are deemed to be faulty. The customer is responsible for return shipping. If you wish to return your purchase, please contact us and we will provide details on where to send your return.
We make every effort to ensure that your order arrives in perfect condition. It is normal for the shipping carton to show some wear from the journey to you. However, if damage has occurred to the product(s) inside, please contact us here and we will be more than happy to resolve any issues. It is expected that we are notified within 7 days of receiving goods of any items that have arrived damage. Outside this period, claims will not be valid. Please email details including photos of broken stock to [email protected].
You may cancel your order, provided we have not yet dispatched it. We will refund the cost of your order to the same payment method you purchased with.
Please contact us as soon as possible and we will do our best to accommodate your request. Contact us here.75