Privacy Policy

INTRODUCTION

    • This document sets out the privacy policy of Elume Pty Ltd ABN 48 651 579 841 (referred to in this privacy policy as ‘we’, ‘us’, or ‘our’).
    • We take our privacy obligations seriously and we’ve created this privacy policy to explain how we store, maintain, use and disclose personal information.
    • By providing personal information to us, you consent to our storage, maintenance, use and disclosing of personal information in accordance with this privacy policy.
    • We may change this privacy policy from time to time by posting an updated copy on our website and we encourage you to check our website regularly to ensure that you are aware of our most current privacy policy.

TYPES OF PERSONAL INFORMATION WE COLLECT

    • The personal information we collect may include the following:
      1. name;
      2. mailing or street address;
      3. email address;
      4. social media information;
      5. telephone number and other contact details;
      6. age;
      7. date of birth;
      8. credit card or other payment information;
      9. information about your business or personal circumstances;
      10. information in connection with client surveys, questionnaires and promotions;
      11. your device identity and type, I.P. address, geo-location information, page view statistics, advertising data and standard web log information;
      12. information about third parties; and
      13. any other information provided by you to us via our website or our online presence, or otherwise required by us or provided by you.

HOW WE COLLECT PERSONAL INFORMATION

      • We may collect personal information either directly from you, or from third parties, including where you:
        1. contact us through our website;
        2. receive goods or services from us;
        3. submit any of our online sign up forms;
        4. communicate with us via email, telephone, SMS, social applications (such as LinkedIn, Facebook or Twitter) or otherwise;
        5. interact with our website, social applications, services, content and advertising; and
        6. invest in our business or enquire as to a potential purchase in our business.
      • We may also collect personal information from you when you use or access our website or our social media pages. This may be done through use of web analytics tools, ‘cookies’ or other similar tracking technologies that allow us to track and analyse your website usage. Cookies are small files that store information on your computer, mobile phone or other device and enable and allow the creator of the cookie to identify when you visit different websites. If you do not wish information to be stored as a cookie, you can disable cookies in your web browser. Elume Pty Ltd’s website uses cookies to help keep track of items you put into your shopping cart, including when you have abandoned your cart. This information is used to determine when to send cart reminder messages via email or SMS.
      • We may use Google Analytics to collect and process data, including when you use third party websites or apps. To find out more see How Google uses data when you use our partners’ sites or apps.

USE OF YOUR PERSONAL INFORMATION

      • We collect and use personal information for the following purposes:
        1. to provide goods, services or information to you;
        2. for record keeping and administrative purposes;
        3. to provide information about you to our contractors, employees, consultants, agents or other third parties for the purpose of providing goods or services to you;
        4. to improve and optimise our service offering and customer experience;
        5. to comply with our legal obligations, resolve disputes or enforce our agreements with third parties;
        6. to send you marketing and promotional messages and other information that may be of interest to you and for the purpose of direct marketing (in accordance with the Spam Act). In this regard, we may use email, SMS, social media or mail to send you direct marketing communications. You can opt out of receiving marketing materials from us by using the opt-out facility provided (e.g. an unsubscribe link);
        7. to send you administrative messages, reminders, notices, updates, security alerts, and other information requested by you; and
        8. to consider an application of employment from you.
      • We may disclose your personal information to cloud-providers, contractors and other third parties located inside or outside of Australia. If we do so, we will take reasonable steps to ensure that any overseas recipient deals with such personal information in a manner consistent with how we deal with it.

THIRD PARTIES

      • Elume PTY LTD may, at its discretion, engage third-party providers to deliver essential services related to our website or business operations. When necessary, we may share your information with these providers to enable them to perform their services. These third parties are strictly prohibited from using your personally identifiable information for any purpose other than delivering the agreed service. Elume PTY LTD does not disclose your information to third parties for unrelated or undisclosed purposes. This excludes any electronic mail or text messaging opt-in data and consent information, which will not be shared with any third party under any circumstances.

SECURITY

      • We take reasonable steps to ensure your personal information is secure and protected from misuse or unauthorised access. Our information technology systems are password protected, and we use a range of administrative and technical measures to protect these systems. However, we cannot guarantee the security of your personal information.

MOBILE TERMS OF SERVICE

      • The Elume Pty Ltd mobile message service (the “Service”) is operated by Elume Candles (“Elume Pty Ltd”, “we”, or “us”). Your use of the Service constitutes your agreement to these terms and conditions (“Mobile Terms”). We may modify or cancel the Service or any of its features without notice. To the extent permitted by applicable law, we may also modify these Mobile Terms at any time and your continued use of the Service following the effective date of any such changes shall constitute your acceptance of such changes.
      • By consenting to Elume Pty Ltd’s SMS/text messaging service, you agree to receive recurring SMS/text messages from and on behalf of Elume Pty Ltd through your wireless provider to the mobile number you provided, even if your mobile number is registered on any state or federal Do Not Call list. Text messages may be sent using an automatic telephone dialing system or other technology. Promotional messages may include promotions, specials, and other marketing offers (e.g., cart reminders).
      • You understand that you do not have to sign up for this program in order to make any purchases, and your consent is not a condition of any purchase with Elume Pty Ltd. Your participation in this program is completely voluntary.
      • We do not charge for the Service, but you are responsible for all charges and fees associated with text messaging imposed by your wireless provider. Message frequency varies. Message and data rates may apply. Check your mobile plan and contact your wireless provider for details. You are solely responsible for all charges related to SMS/text messages, including charges from your wireless provider.
      • You may opt-out of the Service at any time. Text the single keyword command STOP to ElumePtyLtd or click the unsubscribe link (where available) in any text message to cancel. You’ll receive a one-time opt-out confirmation text message. No further messages will be sent to your mobile device, unless initiated by you. If you have subscribed to other Elume Pty Ltd mobile message programs and wish to cancel, except where applicable law requires otherwise, you will need to opt out separately from those programs by following the instructions provided in their respective mobile terms.
      • For Service support or assistance, text HELP to ElumePtyLtd or email [email protected].
      • We may change any short code or telephone number we use to operate the Service at any time and will notify you of these changes. You acknowledge that any messages, including any STOP or HELP requests, you send to a short code or telephone number we have changed may not be received and we will not be responsible for honoring requests made in such messages.
      • The wireless carriers supported by the Service are not liable for delayed or undelivered messages. You agree to provide us with a valid mobile number. If you get a new mobile number, you will need to sign up for the program with your new number.
      • To the extent permitted by applicable law, you agree that we will not be liable for failed, delayed, or misdirected delivery of any information sent through the Service, any errors in such information, and/or any action you may or may not take in reliance on the information or Service.
      • We respect your right to privacy. To see how we collect and use your personal information, please see our Privacy Notice. Last updated: Sept. 22, 2025

LINKS

      • Our website may contain links to other websites. Those links are provided for convenience and may not remain current or be maintained. We are not responsible for the privacy practices of those linked websites and we suggest you review the privacy policies of those websites before using them.

REQUESTING ACCESS OR CORRECTING YOUR PERSONAL INFORMATION

      • If you wish to request access to the personal information we hold about you, please contact us using the contact details set out below including your name and contact details. We may need to verify your identity before providing you with your personal information. In some cases, we may be unable to provide you with access to all your personal information and where this occurs, we will explain why. We will deal with all requests for access to personal information within a reasonable timeframe.
      • If you think that any personal information we hold about you is inaccurate, please contact us using the contact details set out below and we will take reasonable steps to ensure that it is corrected.

COMPLAINTS

      • If you wish to complain about how we handle your personal information held by us, please contact us using the details set out below including your name and contact details. We will investigate your complaint promptly and respond to you within a reasonable timeframe.

CONTACT US

      • For further information about our privacy policy or practices, or to access or correct your personal information, or make a complaint, please contact us using the details set out below:
      • Name: Joelle
      • Email: [email protected]
      • Our privacy policy was last updated on 30 June 2022.
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