Retail

Shipping & Returns

ELUME is committed to the supplying the best quality products with quick delivery times within Australia.

SHIPPING TO AUSTRALIA

We off free shipping on orders over $100 or a $10.00 flat rate on all other orders for Australia.

All Australia orders are dispatched from Sydney, NSW.

Delivery made between 9am-5pm Monday – Friday via Direct Freight Express VIC and NSW metro areas delivered within 2-4 business days after order is placed. All other areas within 3-5 business days after your order is placed. *Some rural deliveries may take longer.

Please note we do not deliver to parcel lockers or PO boxes.

REST OF WORLD

ELUME do not currently offer international shipping to countries outside of Australia..

RETURNS

If you are not satisfied with your purchase you can return it for a full refund or replacement within 30 days.  Returned goods must be in unused condition with packaging and order confirmation included.  Please allow 3 to 7 days for processing and understand that we cannot refund postage and packaging unless goods are deemed to be faulty.  The customer is responsible for return shipping.  If you wish to return your purchase, please contact us and we will provide details on where to send your return.

DAMAGED ITEMS

We make every effort to ensure that your order arrives in perfect condition. It is normal for the shipping carton to show some wear from it’s journey to you. However if damage has occurred to the product(s) inside, please contact us here and we will be more than happy to resolve any issues.

ORDER CANCELLATION

You may cancel your order, provided we have not yet dispatched it. We will refund the cost of your order to the credit card you purchased with.
Please contact us as soon as possible and we will do our best to accommodate your request. Contact us here.